Electric & Water Service:
800-206-2300

Gas Service:
800-424-0427

Report a Gas Leak:
800-406-9220

Email:
Empire Contacts

Online Payment with Credit/Debit Card, Automated Clearing House (ACH) or Text Message


Empire District offers an online payment service for the convenience of our customers. This service can be used to pay by credit/debit card, ACH or text message. This service uses a third party payment processing vendor. There is a convenience fee for using this online payment service.

Click on the link below and follow the instructions.

  Make an online payment


Payment with Credit/Debit Card or Automated Clearing House (ACH) by Phone


Empire District has a third party payment service available by phone for the convenience of our customers. This service can be used to pay by credit/debit card or ACH. This service uses a third party payment processing vendor. There is a convenience fee for using this payment service by phone.

The toll-free number is 888-631-8973. Before you call please have your nine-digit Empire account number easily accessible. Your account number can be found on your statement here . After the greeting there will be a menu of options available.

For further information contact our Call Center at:
Electric and Water customers – 800-206-2300
Gas customers – 800-424-0427


Frequently Asked Questions


When is the payment posted to my Empire account?
Is there a limit on how much I can pay by credit card, ACH or text message?
When will the funds be taken out of my account?
The automated system will not accept my zip code.
My credit card was not accepted at the very end of the Speedpay process.
My credit card expiration date was not accepted.
I need my payment refunded.
When will I receive the text message notification for my bill?


Q. When is the payment posted to my Empire account?
A. Payments will be posted the following business day.



Q. Is there a limit on how much I can pay by credit card, ACH or text message?
A. Yes. The maximum for a residential account payment is $600. The maximum for a commercial account payment is $10,000.



Q. When will the funds be taken out of my account?
A. For a checking or savings account, the funds will be taken out the next business day.



Q. The automated system will not accept my zip code.
A. The system is requesting the zip code where the credit card bill is sent. This may be different from your service address. If you are borrowing or using another person’s credit card, you need to input their zip code. If the zip code is still not accepted, please contact your credit card company.



Q. My credit card was not accepted at the very end of the Speedpay process.
A. You need to verify the card you are using has a Visa, MasterCard, American Express, or Discover logo on the card. If it does and the payment still is declined, contact your credit card company.



Q. My credit card expiration date was not accepted.
A. Please verify the card you are using has a Visa, MasterCard, American Express, or Discover logo. If it does, you need to contact your credit card company.



Q. I need my credit card payment refunded.
A. Electric and water customers need to contact Empire at 800-206-2300. Natural gas customers need to call 800-424-0427. If the payment has not been processed, it can be cancelled. Otherwise, you will need to contact your credit card company to dispute the transaction.



Q. When will I receive the text message notification for my bill?
A. If you register for payment by text, you will receive a text message notification of your billing amount 5 days prior to the due date. At that time, you have the option to pay using one of the third party vendor’s payment options (credit, debit or ACH) by using the link in the text.