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The Public Service Commission for each state establishes the deposit and fees policy for that state. They also regulate the fee amounts and deposit interest rate. The following is a description by state of these policies.

Arkansas  |  Kansas  |  Missouri  |  Oklahoma
 
Residential Deposit

A deposit may be waived for a new Customer if:
  • The Customer can supply the Company with a Good letter of credit (no more than 5 late pays in last 12 months)
  • A qualified Guarantor signs for the Customer
  • The Customer has been employed full time for one year and has an adequate regular source of income
  • The Customer owns or is purchasing a home
If a deposit is required, it will be equal to 2 times average monthly charge for the specific premise unless:
  • The Customer has outstanding debt with Company
  • The Customer had poor previous payment history with Company
  • If the Customer has tampered with service, with our Company or any other utility company in the last 5 years
If any of these apply, the Company may require 2 times highest monthly charge and collect the outstanding bill.

Commercial Deposit
  • A deposit will be equal to 2 times the highest monthly charge for the specific premise and must be paid at the time service is requested

Miscellaneous Charges

  Missouri Other Service Charges (electric)
  Missouri Other Service Charges (gas)


Penalties

  • Residential accounts have a 21-day due date and are assessed a 0.5% penalty if not paid by the due date
  • Small Commercial accounts have a 21-day due date and are assessed a 5% penalty if not paid by the due date
  • Large Commercial accounts have a 14-day due date and are assessed a 5% penalty if not paid by the due date

Deposit Interest for electric

Interest on cash deposits for electric services will be paid in December at a rate of 4.25%. Interest payments are applied annually to the customer's account and appear as a credit on the customer's bill. Interest rates are reviewed and established by the Public Service Commission each year.

Deposit Interest for gas

Interest on cash deposits for gas services will be paid at a rate of 4.25%. Interest payments are applied annually to the customer's account and appear as a credit on the customer's bill. Interest rates are reviewed and established by the Public Service Commission each year.