Start Service Form
We will respond to your request by telephone or email within two business days of receipt. An account representative may need to verify the service address, schedule a date for a service person to meet you at the property, and discuss any other account requirements.
Twenty-four hour notice, excluding weekends and holidays, is required for service requests. Please note, it may take longer than 24 hours to have your service connected.
A deposit may be required before service can be turned on.
By requesting service, you allow Empire to check credit information and verify the information provided.
A handbook with important details for customers including contact numbers and payment information is available. We encourage customers to print this handbook for an easy-to-use tool.
Do not use this form for emergency requests. If you need assistance in filling out this application, please contact Empire at 800-206-2300 for electric service or 800-424-0427 for natural gas service.